Plattekloof Lodge

• Bellville Cape Town

PLEASE NOTE, PLATTEKLOOF PREMIUM  LODGE WILL BE CLOSED ANNUALLY THE 25^TH DECEMBER AND 1^ST JANUARY – NO BREAKFAST, HOUSEKEEPING, AND RECEPTION SERVICES WILL BE AVAILABLE ON THESE DATES.

ARRIVALS ON THOSE DATES – CHECK-IN TIME WILL ONLY BE UNTIL 12:00 PM (NOON).

THERE IS NO HOUSEKEEPING SERVICES AVAILABLE ON SUNDAYS.

DEPOSIT & CANCELLATION POLICY:

Owing to the nature of our industry the following deposit and cancellation policy will apply to all bookings. By checking in at Plattekloof Premium Lodge, it is deemed that the guest has read and accepted these terms and conditions.

In the event of premature departure the full amount of the original booking will be charged. Late departures will not be permitted and will be charged at R90-00 for every half an hour. Unfortunately we cannot accommodate any pets.

Plattekloof Premium Lodge will have no services available on the following dates - the 25th December and 1st January - there will be no breakfast, housekeeping and reception services available. Please take note of the following: check-in times on 25^th December and 1^st January will be limited to 12:00 noon.

All late arrivals must be arranged prior to arrival to ensure a smooth check-in after office hours. Housekeeping services available Monday - Saturday only. No housekeeping services will be available on Sundays. While we make every effort to allocate you with the room of your choice, this cannot always be guaranteed. All rooms are non-smoking; smoking in the rooms will incur an R1200.00 special cleaning fee. Please consider other guests and keep the noise levels to a minimum after 9pm.

Lost or damage key set shall incur a replacement fee of R1000.00 as it poses a security risk.

Deposit required as confirmation for 1 night only bookings: 100% payment

Deposit required as confirmation of booking for 2 or more days: 50% deposit

Cancellation made 30+ days before arrival: No cancellation fee

Cancellation minimum 8 days to maximum 14 days of arrival: 50% cancellation payment

Cancellation 7 or less days of arrival: 100% cancellation fee.

DINNER:

Dinner daily allowance to be provided by the clients company own discretion and a R20.00 surcharge admin fee will be deducted from the daily dinner allowance per day. Please note: No dinner is offered/made/delivered on site and the dinner vouchers will only be redeemable at De Kelder Restaurant and Winery Plattekloof.No refunds will be given for dinner vouchers not used. Additional extra charges outside the amount per dinner must settled by the client directly.

Breakfast: Unfortunately, we are not Halaal, vegetarian, Kosher, Gluten-free and vegan friendly - Surcharge fees will apply for special breakfast requests to be arranged prior arrival.

ACCEPT CONDITIONS BELOW OF STAY:

Our office hours are from 07:00am – 19:00pm daily.  Insurance cover for guests and their personal effects is not provided by Plattekloof Premium Lodge. It's an express condition of your occupation or visit to these premises that the Proprietor is not responsible for loss or damage to the person or property of any guest or visitor brought upon the premises arising from fire, theft, or otherwise by whomsoever caused or arising from the negligence or wrongful act caused by any animal and or any person in the employee of the Proprietor. Guests are encouraged to ensure adequate cover in place for all eventualities prior to their arrival and to take the necessary care with personal items and equipment.  All guests or visitors, whether or not they occupy rooms, are deemed to contract with the Proprietor on this basis. Guest/s whom attend this establishment at their own risk. The proprietor and employee/s shall not be liable for and the guest/s herby waives and abandon any claim of whatever nature including but limited to that of theft, injury, loss or damage of whatever nature against the proprietors default, negligence or  otherwise.